Got a few questions?

Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

• Washing hands regularly
• Disinfecting equipment between each job.
• Staying home when they are not feeling well.
• Wearing masks from start to finish
• Practice physical distancing in your home, as appropriate.

If you would like any additional measures taken contact us directly.

Do’s:

• Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
• All exterior surfaces in all rooms
• Floors are mopped and vacuumed
• Bathroom (complete toilet clean, shower, handles, tub, drain)
• Bedroom  shelving, nightstands, bed frames, tidy up bed)
• All window sills

Don’ts:

• All Extras are not included (must be selected for an additional cost)
• The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

Do’s:

• Everything included in a regular clean +
• Baseboards
• Light switches & Door handles
• Detailed Dusting
• Back Splashes and Faucet Fixtures are polished
• Light organization of all rooms (for detailed organization select add on)
• Extra hour included for high detail areas

Don’ts:

• All Extras are not included (must be selected for an additional cost)

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

 A deep clean is recommended for all first time cleaning by Elite. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean. 

If you cancel before 24 hours you will receive a full refund to the payment information on file.

If you cancel within 24 hours of your booking time you will be charge 25% cancelation fee.

Yes, with limited hours. If you need immediate assistance call 619-895-4948

 We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information 

 You’ll want to head to your account page, and under settings select billing. In that section it’ll allow you to update billing, address of clean, and your current subscription. If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 

If you cancel within 24 hours, it is a non refundable full charge. 

 Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner. 

 You do not! However if it’s your first time signing up for an Elite cleaning, initial introductions always help develop the personable relationship with your home specialist. 

 If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.